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WHAT IS THE BT 2027 SWITCH OFF?WHAT IS THE BT STOP SELL?
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The Big BT Switch Off: What You Need to Know in 2024

The UK is undergoing a major telecommunications transformation. BT is phasing out its traditional Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) in favour of a fully digital network based on Internet Protocol (IP) technology. This means that all existing analogue phone lines will be switched off by January 31st, 2027.

What does this mean for you?

If your business still relies on PSTN or ISDN lines for phone calls, internet connectivity, or other services like alarm systems or EPOS machines, you need to start planning your migration to digital alternatives now.

Latest Updates:

  • Stop Sell: As of September 2023, BT has stopped selling traditional phone lines in all exchange areas across the UK. This means no new PSTN or ISDN lines can be purchased.
  • Extended Deadline: The original switch-off date was December 2025, but BT has extended this to January 2027, giving businesses more time to prepare.
  • Migration Support: BT is offering various support packages and resources to help businesses transition smoothly to digital services.

What are your options?

The most common alternative to PSTN and ISDN is Voice over Internet Protocol (VoIP). VoIP uses your internet connection to make and receive calls, offering several benefits:

  • Cost savings: VoIP often comes with lower call rates and line rental costs.
  • Increased flexibility: VoIP systems can be easily scaled and adapted to your business needs.
  • Enhanced features: VoIP offers a range of advanced features like call forwarding, voicemail to email, and video conferencing.

What should you do now?

  1. Assess your current systems: Identify all the services that rely on PSTN or ISDN lines.
  2. Explore VoIP solutions: Research different VoIP providers and choose a solution that meets your needs and budget.
  3. Plan your migration: Develop a clear migration plan with timelines and responsibilities.
  4. Seek expert advice: If you’re unsure about the best course of action, consult with a telecommunications specialist.

Don’t wait until the last minute. Start planning your migration to digital today to avoid disruption to your business.